COMMUNICATING ASSERTIVELY

(Getting Results with Respect)

“The greatest problem in communication is the illusion that it has been accomplished. “

George Bernard Shaw

Do your employees have the skill to communicate confidently and honestly?
Are your organizational leaders relying on authority instead of influence to “get things done?”
How capable are your employees in effectively using feedback to advance personal and organizational objectives?
How much does your leadership use fear as a motivator?

Honesty is a rare thing is today’s workplace. When you ask employees what they value most in professional relationships, they overwhelmingly cite honesty. Yet, many of these same workers admit that they don’t have it, especially with their managers.

Assertive communicators are natural leaders. The ability to communicate assertively requires a high degree of self awareness, confidence, and clarity of thought and purpose… and respect for others.
Assertive communication builds trust, inspires and motivates others and significantly reduces the potential for conflict.
Communicating Assertively is focused on developing the art and skill of communicating what you feel, asking for what you want and need, while respecting the rights and feelings of others.

MODULES

Understanding the Basic Principles and Value of Assertiveness
Identifying the Beliefs & Needs That Promote Assertive Communication
Exploring the Differences Between Assertive/Aggressive and Non-Direct Communications - What Drives The Behaviors
Working with the Emotions That Drive Assertiveness
Body Awareness and Non Verbal Communication - Key to Effective Assertive Behavior
Developing the Power of Authentic Listening
Using Assertive Communication To Respond to Conflict

Program Format & Audience

The program is designed as a 1 or 2 day format.
This program is highly recommended for all levels of the organization. The program can be targeted to middle or upper level management leadership needs.
Upper level management programs contain a separate module entitled, “Leadership & Influence.”

PARTICIPANTS TAKE AWAY

A new understanding and increased sense of personal power
Greater skills in communicating what you want, need and believe
More emotional freedom to communicate honestly without reservation
Improved clarity of thinking and self awareness
A more flexible communication style and the ability to appreciate the differences in others
A rare skill that defines authentic leadership