October 20, 2011

8 Ways to Decrease Organizational Fear

 “The fantasy about organizational life is that people will behave in logical, unemotional and well-organized ways. It’s as though the boxes on the organizational charts are designed to keep the messiness of reality, people and emotions away from work.”               Dan Oestrich and Kathleen Ryan, co-authors, Driving Fear from The Workplace.  How is it that […]
September 8, 2011

Developing Greater Emotional Competency

Since the term Emotional Intelligence (EI)  was popularized in the mid -1990’s by former New York Times science writer, Daniel Goleman, work on EI has found its way into mainstream business.  Goleman’s first book, Emotional Intelligence,  was based on the work of university researchers John Mayer and Peter Salovey, who were trying to scientifically measure the difference in people’s emotional abilities.  At the […]
April 28, 2011

Why Do We Have To “Promote” Kindness at Work?

 “I now realize I have been working with my eyes closed. I appreciate even more a professor with whom I work occasionally: he always makes the point that leaders, managers — everyone in fact — should never underestimate the importance of kindness at work.” Gill Corkindale, Harvard Business Review Recently an article by Harvard Business Review (HBR) author, Gill Corkindale,  “The Importance […]
April 21, 2011

Emotional Baggage at Work

“Other things may change us, but we start and end with family.” Anthony Brandt We all bring it – we all have it. It is a matter of degree – and awareness. In every interaction we have at work, we bring the dynamics of our families, culture, generation and gender with us.  The first problem is that most of us […]
March 21, 2011

Fear’s Everywhere: How Are You Managing It?

“Fear does not predict the future: it only tells you that you are afraid.  The trick is to recognize the emotion of fear when it emerges, accept it, discover its source and decide what to do with it.” Jay Uhler   Last week was powerful.  It felt like fear was everywhere. Living in California, I was sensitive to the non-stop […]
March 14, 2011

Why Do We Continue to Think Self-Compassion is Self-Indulgent?

Writing in her column in the health section (Go Easy on Yourself, a New Wave of Research Suggests) author Tara Parker-Pope wrote, “Do you treat yourself as well as you treat your friends and family? That simple question is the basis for a burgeoning new area of psychological research called self-compassion – how kindly people view themselves.  The research suggests […]
February 3, 2011

Leadership and Emotional Contagion

“Employees are not emotional islands. Rather, they continuously spread their own moods and receive and are influenced by others’ moods. When they work in groups, they literally can catch each others’ emotions like viruses, a phenomenon known as emotional contagion.” Wharton @ Work, University of Pennsylvania In the past decade, there has been an important finding in neuroscience that should […]
January 13, 2011

The Language We Use in the Workplace

 “I can remember many conversations at work where former bosses would start to pull out the war metaphors—“This is a life and death struggle,” “We are in a battle for our very existence,” and “This is all out war.” The only problem was that it wasn’t actually war—it was computer software, TV news and corporate training videos.                                  Bob Rosner, Today’s Workplace […]
October 28, 2010

There is Nothing Soft about "Soft Skills"

 Ever since I began to work in the business world, the term “soft skills” always felt off to me. The more I come to appreciate the complexity of human dynamics, the more off it feels. In my experience, there is nothing soft or easy about mastering people skills. In fact, when I look around, especially in the workplace, clear and effective […]