February 14, 2017

We Need to Belong

“We must love one another – or die.”  W.H. Auden I continue to be surprised by the lack of understanding we have about what we humans need to thrive.  This, I’ve found, is particularly true when it comes to the world of work and business.  The driving force behind the business model is still money, which I assume is supposed […]
October 7, 2016

Why is Conflict So Hard? How to Manage it More Productively

Despite the worn-out demands that the workplace is no place for “”personal feelings,” people bring all of their unresolved emotional baggage to work – and there is little we can do about that. Outmoded collective beliefs that endure like – work life and personal life should be separate – speak to a lack of knowledge about the new science  of emotions […]
January 7, 2016

Being Fully Present to Others

In how much of our communication with others are we fully there? If you ask what people want from most of their communication, many will say more clarity, better understanding, greater honesty – maybe even love? Underneath it all, what we really long for are deeper, more meaningful connections with others.  Even when we’re not aware of consciously seeking it, […]
December 3, 2015

What Does it Mean to Live in the Age of Empathy?

If we are living in a so-called Age of Empathy – what does that mean? What does it mean for an individual, a co-worker, an employer, a neighbor, a city or a world society to live with empathy in the face of such harsh daily realities?  What will we do differently in our personal and social lives? What kind of […]
January 19, 2012

The Mirror in Us: Mirror Neurons & Workplace Relationships

“We use the same cells to build a sense of self, since these cells originate early in life when other people’s behavior is the reflection of our own behavior. In other people, we see ourselves with mirror neurons.” Marco Iacoboni, author, Mirroring People, The Science of Empathy and How We Connect with Others Emotions and actions are powerfully contagious. When […]
May 13, 2011

Conscious Communication – It’s All About US

Underneath every communication is a feeling. This feeling drives your communication.  How conscious are you of the subtext of your communication and the impact it has on others? Every time we do a seminar or facilitate a meeting, people say they want better communication in the workplace.  What most people are hungry for is communication that is real, honest, clear, concise […]
April 21, 2011

Emotional Baggage at Work

“Other things may change us, but we start and end with family.” Anthony Brandt We all bring it – we all have it. It is a matter of degree – and awareness. In every interaction we have at work, we bring the dynamics of our families, culture, generation and gender with us.  The first problem is that most of us […]
January 13, 2011

The Language We Use in the Workplace

 “I can remember many conversations at work where former bosses would start to pull out the war metaphors—“This is a life and death struggle,” “We are in a battle for our very existence,” and “This is all out war.” The only problem was that it wasn’t actually war—it was computer software, TV news and corporate training videos.                                  Bob Rosner, Today’s Workplace […]
December 2, 2010

Every Word Has Power (Watching Your Language Can Change the Way You Feel at Work)

“But words are things, and a small drop of ink, Falling like dew, upon a thought, produces That which makes thousands, perhaps millions, think.” ~George Gordon Byron Words are powerful. What we say reflects what we think.  Our spoken word originates in our thought.  Typically, most people don’t think consciously.  In fact, the common knowledge is that we use only […]