December 6, 2012

Resolving Conflict: Going Beyond "Who Started It?"

“When patterns are broken new worlds emerge” Tuli Kuperberg What does a “who dunnit” in a work team have to do with a global conflict, or for that matter, any conflict? Looking at any major conflict one easily sees that they are usually convoluted, long-standing and seemingly intractable.  Working with many team and organizational conflicts one finds many of them to […]
January 19, 2012

The Mirror in Us: Mirror Neurons & Workplace Relationships

“We use the same cells to build a sense of self, since these cells originate early in life when other people’s behavior is the reflection of our own behavior. In other people, we see ourselves with mirror neurons.” Marco Iacoboni, author, Mirroring People, The Science of Empathy and How We Connect with Others Emotions and actions are powerfully contagious. When […]
May 13, 2011

Conscious Communication – It’s All About US

Underneath every communication is a feeling. This feeling drives your communication.  How conscious are you of the subtext of your communication and the impact it has on others? Every time we do a seminar or facilitate a meeting, people say they want better communication in the workplace.  What most people are hungry for is communication that is real, honest, clear, concise […]
April 21, 2011

Emotional Baggage at Work

“Other things may change us, but we start and end with family.” Anthony Brandt We all bring it – we all have it. It is a matter of degree – and awareness. In every interaction we have at work, we bring the dynamics of our families, culture, generation and gender with us.  The first problem is that most of us […]
January 13, 2011

The Language We Use in the Workplace

 “I can remember many conversations at work where former bosses would start to pull out the war metaphors—“This is a life and death struggle,” “We are in a battle for our very existence,” and “This is all out war.” The only problem was that it wasn’t actually war—it was computer software, TV news and corporate training videos.                                  Bob Rosner, Today’s Workplace […]
December 2, 2010

Every Word Has Power (Watching Your Language Can Change the Way You Feel at Work)

“But words are things, and a small drop of ink, Falling like dew, upon a thought, produces That which makes thousands, perhaps millions, think.” ~George Gordon Byron Words are powerful. What we say reflects what we think.  Our spoken word originates in our thought.  Typically, most people don’t think consciously.  In fact, the common knowledge is that we use only […]
November 18, 2010

Living Your Values at Work

“The most important thing in life is to decide what’s most important” Ken Blanchard                            People don’t seem to write or talk much about values anymore, do they?  Yes, the word value is often used – creating value, adding value, etc., but what does it really mean to the user?  While most organizations still use values words in their mission […]
October 14, 2010

FEAR in the Workplace

“Fear is an aggressive predator of joy and creativity in the workplace.” Terence Deal & M.K. Key The price tag on fear is high – for business and our own well-being. Emotional contagion is real. Fear is catchy. Old fears get easily activated. The way we talk to ourselves is a critically important factor in how we activate our fears. External […]
September 16, 2010

Creating a WE vs. ME Workplace

“The power of an organization is the capacity generated by relationships. Positive or negative organizational energy is determined by the quality of relationships. Those who relate through coercion, or in disregard of others, create negative energy. Those who are open to others and who see others in their fullness create positive energy.”    Margaret Wheatley, Leadership from the New Science Do […]