January 13, 2015

Are You Listening? The Essentials of Real Listening

“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science.  And it’s easier than you think.”   Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]
September 25, 2014

What Blocks Our Empathy?

Recently my lack of empathy for someone really surprised me. No matter how I cognitively reframed the subject, I was stuck.  It wasn’t until I became more consciously present to the other feelings  I had about this person that I was able to soften the picture. I felt uncomfortable with my lack of kindness in this situation and wanted to […]
July 16, 2014

Why Today’s Workplace Needs Emotional Intelligence More Than Ever!

We learn a lot from our clients.  Their insights and experiences are our primary lifeline to what is happening at every level in today’s workplace. And too often, what we hear isn’t pretty. Overworked, overburdened, stressed, exhausted, cynical, pessimistic, untrusting, disengaged, resentful, frustrated, fearful and angry are common descriptions too many people give us.  Since we began integrating Emotional Intelligence […]
March 11, 2014

The Starting Point for Empathy is You

In a series of articles,  we’ve explored some reasons to consciously act on developing our empathic skills.  We cannot expect to extend our empathy to others in the fullest sense unless we are capable of giving it to ourselves first. The reality is that we are often as hard on ourselves as we are on others.  We’ve often joked that if we sat […]
February 25, 2014

Becoming More Empathetic – (Bringing Down Some of the Barriers)

Most scientists agree that we are born to cooperate with others.  In other words, we are born to be more “WE”  than “ME.”  Sometimes we wonder. The mounting research continues to paint a much rosier and more positive picture at least for the potential of a kinder, gentler workplace, society and planet. According to Dr. Thomas Tomasello, author of “Why […]
February 20, 2014

5 Reasons to Develop Your Empathy

“Empathy is the one weapon in the human repertoire that can rid us of the curse of xenophobia.”              Frans B.M. de Waal, author, The Age of Empathy   Are We Living in The Age of Narcissism or the Age of Empathy? Maybe it’s both. For human beings, both are innate.  Freud believed that narcissism was a normal developmental task […]
January 19, 2014

The Mirror in Us: Mirror Neurons & Workplace Relationships

“We use the same cells to build a sense of self, since these cells originate early in life when other people’s behavior is the reflection of our own behavior. In other people, we see ourselves with mirror neurons.” Marco Iacoboni, author, Mirroring People, The Science of Empathy and How We Connect with Others Emotions and actions are powerfully contagious. When […]
February 11, 2013

WHO DO YOU TRUST? And Why It Matters

“Trust is a delicate property of human relationships. It is influenced far more by actions than words. It takes a long time to build, but it can be destroyed very quickly. Even a single action – perhaps misunderstood – can have powerful effects.”   Douglas McGregor, author of the business classic, The Human Side of Enterprise The Wharton School of Business published […]
November 18, 2010

Living Your Values at Work

“The most important thing in life is to decide what’s most important” Ken Blanchard                            People don’t seem to write or talk much about values anymore, do they?  Yes, the word value is often used – creating value, adding value, etc., but what does it really mean to the user?  While most organizations still use values words in their mission […]